The Old Rectory Care Centre

Care Plan Review

Once developed the Care Plan will be regularly reviewed to ensure that the Service User is responding in a satisfactory manner. Adverse reaction to the Care Plan by the Service User will result in an immediate review of the Care Plan by the named Carer, Manager, Senior Carer and other members of care staff as necessary.

Family and Relatives will be encouraged to participate in the Service User's daily routine as far as is practicable, and are invited to monthly formal reviews. Service Users and their Relatives are always welcome to chat with a member of the Care Staff if they have any concerns.

The Care Plan is reviewed as three levels:

Daily on a shift-to-shift basis. At staff shift changeover the Service User's daily care notes are handed by the out-going shift to staff on the in-coming shift and the Service User's responses and activity patterns discussed as needed. Changes to the Care Plan may be proposed at this point.

At the end of the four week settling-in period

Thereafter a formal review is held with Care Staff on a monthly basis

All amendments to the Care Plan will require the authorisation of the Home Manager or Senior Carer; certain amendments may require the authorisation of the Service User's GP.

All amendments to the Care Plan are recorded in full.

Annual Service Review 19th September 2008 by Joan Adams Inspector CSCI

The home sent us their annual assurance assessment (AQAA) when we asked for it. It was clear and give us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make.

People living in the home continue to be provided with a good service. The Manager has told us that he is continually making improvements so that the quality of life for the people living in the home is improved.

Information received from the manager states:-

We listen to the individual needs and how best to apply them of the service users and/or their relatives/representatives on a daily basis.
We have an "open door" policy for staff, service users and their relatives/representatives.
We hold regular Service Users and relatives meetings.
We investigate all complaints and develop Action plans accordingly. We work on positive praise given.
We send Quality Assurance Questionnaires to Doctors, Social Workers and other professionals who use or input into our service, and act positively upon the findings.
We conduct Satisfaction Surveys with our service users and/or their relatives/representatives we compile the comments into a planning report and carry out changes accordingly.
We have developed a pictorial Questionnaire for our service users who are living with dementia to give them the opportunity to communicate their ideas, likes and dislikes of the home the food they eat and environment in which they live.

Comment:

The home continues to be well run and well managed. The manager continues to let us know about things that have happened since our last key inspection and the home has shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it.